Privacy Policy

1.0 Introduction

1.1 We are aware that privacy of your personal information, and the security of your transactions with us are of very high importance to you. Entity Data has therefore implemented data protection policies with respect to your privacy and security. Our privacy policy has been based upon the Internet Industry of Australia's draft Privacy Code of Practice, an internationally recognised privacy protection standard.

1.2 As part of our strong commitment to our customers privacy we are happy to answer questions in relation to our privacy policy, customers can email or call us for additional information.

1.3 We may make changes or additions to this policy on occasion. Should we do so, we will update the policy on our web site. It is a requirement that all our customers agree to abide by our Privacy Policy as part of the terms and conditions of an account.

1.4 We do not assume responsibility for the privacy and security practices of any other web sites which you may be able to access through our site.

2.0 Customer Information

2.1 When you first sign up for an account with Entity Data we will request information from you which we believe is necessary in order to best provide you with your service and invoice you for the service. Information such as your name, address, telephone number, domain name, email & credit card information. We may also collect additional information for both security and marketing efforts such as age, gender, business type and how you found out about us.

2.2 Our systems may also record statistics of your web sites and email, such as the amount of disk space currently in use by your account and the amount of traffic utilisation per month. Our staff may on occasion access your the files in your account either at your request or for security reasons as determined by Entity Data.

2.3 Entity Data may have personal information on our servers due to the fact that we host web sites for other organisations. Any information that is submitted to or collected by these organisations will be physically located on a Entity Data server.  This information, whether voluntarily provided or not, will not be used or released by Entity Data intentionally, unless we are required by law to release the information.

2.4 After terminating accounts with Entity Data we do not guarantee that all customer information will be deleted, the customer account may remain in a deactivated state in our billing system for an unspecified period of time. Content from the customer account may remain on our servers or backup tapes for an unspecified period of time.

2.5 We will treat all information we collect from you as strictly confidential. Entity Data will not distribute this information to any unassociated third parties intentionally.  We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party (other than to those who are contracted or supply services to Entity Data) any personal information that you have provided, unless we are required to-do so by law.

2.6 You can update your account information manually by contacting us or automatically through the customer billing portal https://secure.entitydata.com.au/client

3.0 Security

3.1 Entity Data has a high security environment for storing customer information and is committed to protecting this information from unauthorised access. Only our staff responsible for customer accounts can access this information and even then only information which they may require. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.

3.2 We use SSL (Secure Socket Layer) to ensure that data is encrypted between our customers and our data entry points. When signing up for an account with Entity Data your session will be encrypted between your browser and our servers, preventing the possibility that somebody may intercept the data in transit. We have also adopted SSL security in the Utopia Expand control panel system.