Contact our support team

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Contact our Support Team


If you can’t find a solution to your problem in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

When submitting tickets, please include as much relevant information as possible. If you fail to provide adequate information this may slow down our support response time.

Urgent Priority Tickets


Urgent priority tickets are reserved for emergency situations only. Please only use this priority level in the event of server failure or situations resulting in loss of business.

Hours of Operation


Technical Support (Low, Normal, High priority) – 8.30am – 5.00pm (AEST)

Technical Support (Urgent priority) – 24/7/365

Billing: Mon – Fri, 9AM – 5PM (AEST)
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Phone (AU)

1300 551 084

Phone (International)

+61 244 244 394

Head Office (AU)

Entity Data Pty Limited
Level 23, 127 Creek Street
Brisbane, QLD, 4000
Australia

Data Centre (AU)

Entity Data Pty Limited
Brisbane Technology Park
53 Brandl Street
Eight Mile Plains, QLD, 4113

Company Information

Entity Data Pty Limited
ABN: 3212 650 4078
ACN: 126 504 078